All prices and amounts given by EMD Printing are in U.S. Dollars (USD), unless otherwise noted.
If a customer purchases any products or services from EMD Printing, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a print job until we have received the full payment.
Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time.
EMD Printing charges Florida State Sales tax based on all orders unless you are tax exempt. If you are tax exempt, please email your tax exemption certificate at the time of order.
Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once EMD Printing starts working on your order. Usually, work will begin on your job as soon as the following business day (excluding closed holidays) after receiving your approved files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund.
Customers must notify EMD Printing within 15 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to EMD Printing at the customer's expense within 30 days from the date of delivery or date or pick-up. If we accept the claim as valid, EMD Printing will reprint the order at no cost to the customer. Charges to rush print are non-refundable. EMD Printing assumes no liability beyond the price of your order.
Errors that we are not responsible for include, but are not limited to: Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.
EMD Printing assumes no responsibility for delays associated with any USPS delivery for Direct mail Services.