All prices and amounts given by EMD Printing are in U.S. Dollars (USD), unless otherwise noted.
If a customer purchases any products or services from EMD Printing, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by Credit Card, ACH Bank Transfer or Check.
Effective March 1, 2023 - Invoices will be emailed before production begins.
Orders will not be sent out for production until we have received the full payment, requested deposit or payment terms have been agreed upon.
Please review each invoice for details regarding the order. Orders will require a deposit, prepayment or due at the time of delivery (Due on receipt).
Customers that keep payments on file will be processed at the time the invoice is generated.
If you require Design Services or changes to existing artwork on reorders, a deposit may be required before any set up or changes will begin. If applicable, final design charges will be added to invoice before production begins. The final invoice will be emailed after proof approval and before production begins.
Once a print job has been approved by the customer and production has began, no changes are allowed to the artwork files, job characteristics, or printing turnaround time.
EMD Printing charges Florida State Sales tax based on all orders unless you are tax exempt. If you are tax exempt, please email your tax exemption certificate to firstname.lastname@example.org.
Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once EMD Printing starts working on your order. Usually, work will begin on your job 1 - 2 business days (excluding closed holidays) after receiving your approved files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund.
Customers must notify EMD Printing within 5 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to EMD Printing. If we accept the claim as valid, EMD Printing will reprint the order at no cost to the customer. Charges to rush print are non-refundable. EMD Printing assumes no liability beyond the price of your order.
Errors that we are not responsible for include, but are not limited to: Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.
EMD Printing assumes no responsibility for delays associated with any USPS delivery for Direct Mail Services.
Revised February 2023